Account Recovery Representative
Staples is business to business.
You're what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs.
We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions.
We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you'll be doing:
Engage customer through phone, video, and/or digital tools to drive incremental sales growth and customer retention
Leverage various internal partners to drive growth and ensure customer satisfaction.
This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
Influences on the spot pricing decisions to cultivate a seamless customer experience
Grow/win back revenue by consistently meeting high velocity activity goals outbound dials, sell time, and live contacts, and opportunities created
Manage sales funnel to close opportunities
Drive sales and margin growth through outbound sales activities
Drive customer engagement through proactive customer engagements
Responsible for identifying and winning opportunities through funnel process leading to hitting reactivation targets
Integrates feedback from customers into their sales approach
Works to provide Staples solutions and value to customer challenges and situations.
Provides critical feedback from customers to leadership and support teams.
Price negotiations
Proactive customer facing communication both written and over the phone.
What you bring to the table:
Strong drive and a desire to win
Solution oriented, self-starter and results oriented
Strong aversion to complacency
Ability to work in a team sales environment
Ability to view rejection as a learning opportunity and double down on next best actions
Strong phone presence
Coachable, able to incorporate feedback
Strong communication skills; active listener
Strong organization and time management skills
What's needed- Basic Qualifications
High School Diploma or GED
0-2 years account management or related experience
1
year experience with MS Word, Outlook, Excel and PowerPoint
Ability to work on-site at least 3 days / week
What's needed- Preferred Qualifications
Bachelor's degree preferred
1
years account management experience preferred
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
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Estimated Salary: $20 to $28 per hour based on qualifications.
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