Customer Service Specialist
Lewisville, TX Lewisville, TX Full-time Full-time $20 - $23 an hour $20 - $23 an hour 10 hours ago 10 hours ago 10 hours ago Customer Service Specialist Job Description Who you are:
As a Customer Service Specialist, your passion for providing exceptional Customer Service will contribute to our high level of Customer satisfaction.
Acting as the first line of response to Customers, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each Customer.
You will connect with our customers to address questions and resolve issues.
Additionally, you will work with the Service Center team to provide Customer information, resolve Customer concerns, and escalate any challenging Customer issues to management.
Essential Functions/
Responsibilities:
Communicate with customers by telephone, email, text or other methodology to provide information about products or services, resolve issues, schedule Service/Maintenance appointments, add or cancel service/maintenance contracts, or resolve billing issues.
Processes quotes on equipment repair work; follows up with customers to obtain customer approvals; schedules service appointments with customers Manages Service/Maintenance workflow through software system Schedules technicians and/or sub-contractors Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Process all outstanding quotes, create invoices for approved work and process payments for invoices.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Follow up on past due invoices & collect payment.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Review all completed Service job forms.
Other Tasks and
Responsibilities:
Create invoices for warranty service calls (equipment under manufacturer warranty) Create invoices for construction calls (in-house labor, start-ups, & pool schools) Track inventory in Enterprise Resource Planning (ERP) system Refer unresolved customer issues to designated departments or management for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase service times.
Provide feedback to management on customer trends and issues with personnel, products or services.
Solicit sales of new or additional services or products.
Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
You are great at:
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening-- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Analytic Ability - understanding and analyzing data from reports Computer Skills - understanding of Customer Relationship Management (CRM) software.
Knowledge of Jobber system is a plus, understanding of call center software Critical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer Service - including professional communication via phone and email Persuasion -- Persuading others to change their minds or behavior.
Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Motivation - Self-motivated, self-starter; ability to work independently and as a part of a team Organizational Ability - must have strong organizational skills to manage large amount of detail Office Equipment - ability to use basic office equipment - phone, computer, copier Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Speaking -- Talking to others to convey information effectively.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness-- Being aware of others' reactions and understanding why they react as they do.
Time Management -- Managing one's own time and the time of others.
What you must have:
2 years' experience working in a fast-paced customer service environment No licenses or certifications needed High school diploma or GED preferred Physical Demands:
Ability to work on computer for long periods Work Environment/Hours:
This position works in an office, not remote Office hours are 8:
00 am - 5:
00 pm Primary Work Location:
Lewisville, TX What you will receive:
The opportunity to work with a fantastic team in a casual but fast-paced environment Competitive salary and bonus opportunity based on performance Competitive benefits package including 401k, medical, dental and vision and paid time off (PTO) Learning culture to grow your skills and knowledge Career growth opportunities Company management reserves the right to add, delete, or otherwise alter assigned duties at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The minimum qualifications listed are representative of the knowledge, skills and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision Powered by ExactHire:
111461 .
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Service Specialist, your passion for providing exceptional Customer Service will contribute to our high level of Customer satisfaction.
Acting as the first line of response to Customers, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each Customer.
You will connect with our customers to address questions and resolve issues.
Additionally, you will work with the Service Center team to provide Customer information, resolve Customer concerns, and escalate any challenging Customer issues to management.
Essential Functions/
Responsibilities:
Communicate with customers by telephone, email, text or other methodology to provide information about products or services, resolve issues, schedule Service/Maintenance appointments, add or cancel service/maintenance contracts, or resolve billing issues.
Processes quotes on equipment repair work; follows up with customers to obtain customer approvals; schedules service appointments with customers Manages Service/Maintenance workflow through software system Schedules technicians and/or sub-contractors Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Process all outstanding quotes, create invoices for approved work and process payments for invoices.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Follow up on past due invoices & collect payment.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Review all completed Service job forms.
Other Tasks and
Responsibilities:
Create invoices for warranty service calls (equipment under manufacturer warranty) Create invoices for construction calls (in-house labor, start-ups, & pool schools) Track inventory in Enterprise Resource Planning (ERP) system Refer unresolved customer issues to designated departments or management for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase service times.
Provide feedback to management on customer trends and issues with personnel, products or services.
Solicit sales of new or additional services or products.
Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
You are great at:
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening-- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Analytic Ability - understanding and analyzing data from reports Computer Skills - understanding of Customer Relationship Management (CRM) software.
Knowledge of Jobber system is a plus, understanding of call center software Critical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer Service - including professional communication via phone and email Persuasion -- Persuading others to change their minds or behavior.
Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Motivation - Self-motivated, self-starter; ability to work independently and as a part of a team Organizational Ability - must have strong organizational skills to manage large amount of detail Office Equipment - ability to use basic office equipment - phone, computer, copier Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Speaking -- Talking to others to convey information effectively.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness-- Being aware of others' reactions and understanding why they react as they do.
Time Management -- Managing one's own time and the time of others.
What you must have:
2 years' experience working in a fast-paced customer service environment No licenses or certifications needed High school diploma or GED preferred Physical Demands:
Ability to work on computer for long periods Work Environment/Hours:
This position works in an office, not remote Office hours are 8:
00 am - 5:
00 pm Primary Work Location:
Lewisville, TX What you will receive:
The opportunity to work with a fantastic team in a casual but fast-paced environment Competitive salary and bonus opportunity based on performance Competitive benefits package including 401k, medical, dental and vision and paid time off (PTO) Learning culture to grow your skills and knowledge Career growth opportunities Company management reserves the right to add, delete, or otherwise alter assigned duties at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The minimum qualifications listed are representative of the knowledge, skills and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision Powered by ExactHire:
111461 .
Estimated Salary: $20 to $28 per hour based on qualifications.
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