Service Advisor
Lewisville, TX Lewisville, TX Full-time Full-time $85,000 - $120,000 a year $85,000 - $120,000 a year 20 hours ago 20 hours ago 20 hours ago National Indoor RV Centers is seeking a highly skilled and customer-focused Service Advisor to join our team.
The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services.
The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.
At NIRVC, our customers mean everything to us.
We are focused on supporting the RV lifestyle with our service department 7 days a week.
We have recently transitioned to a 7-day schedule at several of our locations, and all service & parts departments will move to this customer focused schedule in 2024.
All service positions will operate on a 12-hour workday, working 3-4 days per week (with 3 or 4 days off per week) depending on their schedule.
Please inquire during the interview process how this will impact the position you are applying for.
Salary:
$85K - $120K Key
Responsibilities:
Greet customers and provide them with a positive and professional experience Listen to customer concerns and identify their needs Document and accurately communicate service requests to the service technicians Ensure that all necessary parts and supplies are ordered and available for the service technicians Schedule service appointments, maintain an organized service schedule and manage the service department's workflow Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed Follow up with customers after service appointments to ensure their satisfaction Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally Maintain a clean and organized work environment
Qualifications:
3
years of experience as a Service Advisor Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Excellent organizational and time-management skills Knowledge of RV repair and maintenance Computer skills, including proficiency with Microsoft Office and service software programs Valid driver's license Working Conditions:
This job may require standing, walking, or sitting for extended periods of time.
The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
We offer a competitive salary and benefits package, as well as opportunities for career advancement.
Some of our offerings are:
An additional 60
days off per year with our 12-hour schedule Medical, Dental, and Vision - Available 1st of the month following start date Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness) 401K with company match Over 100 hours of PTO in the 1st year 4 paid Holidays and 40 hours of Floating Holiday Industry leading pay Brand new facilities Advancement opportunities If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE).
All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
Job Type:
Full-time Pay:
$85,000.
00 - $120,000.
00 per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services.
The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.
At NIRVC, our customers mean everything to us.
We are focused on supporting the RV lifestyle with our service department 7 days a week.
We have recently transitioned to a 7-day schedule at several of our locations, and all service & parts departments will move to this customer focused schedule in 2024.
All service positions will operate on a 12-hour workday, working 3-4 days per week (with 3 or 4 days off per week) depending on their schedule.
Please inquire during the interview process how this will impact the position you are applying for.
Salary:
$85K - $120K Key
Responsibilities:
Greet customers and provide them with a positive and professional experience Listen to customer concerns and identify their needs Document and accurately communicate service requests to the service technicians Ensure that all necessary parts and supplies are ordered and available for the service technicians Schedule service appointments, maintain an organized service schedule and manage the service department's workflow Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed Follow up with customers after service appointments to ensure their satisfaction Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally Maintain a clean and organized work environment
Qualifications:
3
years of experience as a Service Advisor Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Excellent organizational and time-management skills Knowledge of RV repair and maintenance Computer skills, including proficiency with Microsoft Office and service software programs Valid driver's license Working Conditions:
This job may require standing, walking, or sitting for extended periods of time.
The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
We offer a competitive salary and benefits package, as well as opportunities for career advancement.
Some of our offerings are:
An additional 60
days off per year with our 12-hour schedule Medical, Dental, and Vision - Available 1st of the month following start date Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness) 401K with company match Over 100 hours of PTO in the 1st year 4 paid Holidays and 40 hours of Floating Holiday Industry leading pay Brand new facilities Advancement opportunities If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE).
All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
Job Type:
Full-time Pay:
$85,000.
00 - $120,000.
00 per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
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