Help Desk Support Assistant - ENTRY LEVEL
3.
3 Lewisville, TX Lewisville, TX Full-time Full-time $15 - $19 an hour $15 - $19 an hour 7 days ago 7 days ago 7 days ago JOB SUMMARY The Help Desk Support Assistant is an entry level position and will assist our operations team including Customer Service, Help Desk and Hardware, with a focus on learning and understanding key components of each department.
The journey begins with our Call Coordination team.
Here the candidate will learn our ticketing system, processes, and clientele.
From there, they will learn the ropes in our Hardware department.
During their time with Call Coordination and Hardware, we will be refining technical skills with the end goal of moving into a Tier 1 help desk role.
This person will have the opportunity to provide technical support to clients in a variety of industries by using the most current technologies.
The Help Desk Support Assistant is accountable for working quickly and efficiently to provide industry-leading response time and customer service while attaining maximum utilization of technical resources.
This is the perfect opportunity for a candidate who has a technical education background but is looking for some real-world experience! QUALIFICATION STANDARDS Education &
Experience:
Basic IT knowledge to communicate with customers and ask the right question to assess their true IT needs for effective ticketing Minimum one (1) year customer service or help desk experience, preferred Experience with Microsoft office suite and computerized systems Knowledge, Skills, & Abilities:
Provides superior customer service practices Communicates professionally internally or externally; whether in person, email, telephone, or ticketing tool Demonstrates effective listening and provides appropriate feedback Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results Shows initiative in job performance to improve current processes and suggest new ways of doing things Works under minimal supervision.
Some independent judgment is necessary DUTIES & FUNCTIONS Essential:
Responsible for answering phone calls and emails as efficiently as possible Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients Listen to client concerns and issues with sympathy and the desire to help Skills in organization and communications are an absolute must to be successful Alert management when necessary for high visibility and critical issues.
Follow up calls to clients to ensure satisfaction Update service tickets should new information be captured Assures resources are used efficiently and effectively Approach all encounters with customers and fellow employees in a friendly, service-oriented manner Maintain compliance with prototype:
IT's standards including regular attendance, grooming, and security guidelines Physical Requirements:
Moderate lifting or exerting force of up to 20 pounds occasionally Marginal:
Perform other duties as requested by management Attend meetings/training as required by management Participate in continuing education SKt2efwcB0.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Lewisville, TX Lewisville, TX Full-time Full-time $15 - $19 an hour $15 - $19 an hour 7 days ago 7 days ago 7 days ago JOB SUMMARY The Help Desk Support Assistant is an entry level position and will assist our operations team including Customer Service, Help Desk and Hardware, with a focus on learning and understanding key components of each department.
The journey begins with our Call Coordination team.
Here the candidate will learn our ticketing system, processes, and clientele.
From there, they will learn the ropes in our Hardware department.
During their time with Call Coordination and Hardware, we will be refining technical skills with the end goal of moving into a Tier 1 help desk role.
This person will have the opportunity to provide technical support to clients in a variety of industries by using the most current technologies.
The Help Desk Support Assistant is accountable for working quickly and efficiently to provide industry-leading response time and customer service while attaining maximum utilization of technical resources.
This is the perfect opportunity for a candidate who has a technical education background but is looking for some real-world experience! QUALIFICATION STANDARDS Education &
Experience:
Basic IT knowledge to communicate with customers and ask the right question to assess their true IT needs for effective ticketing Minimum one (1) year customer service or help desk experience, preferred Experience with Microsoft office suite and computerized systems Knowledge, Skills, & Abilities:
Provides superior customer service practices Communicates professionally internally or externally; whether in person, email, telephone, or ticketing tool Demonstrates effective listening and provides appropriate feedback Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results Shows initiative in job performance to improve current processes and suggest new ways of doing things Works under minimal supervision.
Some independent judgment is necessary DUTIES & FUNCTIONS Essential:
Responsible for answering phone calls and emails as efficiently as possible Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients Listen to client concerns and issues with sympathy and the desire to help Skills in organization and communications are an absolute must to be successful Alert management when necessary for high visibility and critical issues.
Follow up calls to clients to ensure satisfaction Update service tickets should new information be captured Assures resources are used efficiently and effectively Approach all encounters with customers and fellow employees in a friendly, service-oriented manner Maintain compliance with prototype:
IT's standards including regular attendance, grooming, and security guidelines Physical Requirements:
Moderate lifting or exerting force of up to 20 pounds occasionally Marginal:
Perform other duties as requested by management Attend meetings/training as required by management Participate in continuing education SKt2efwcB0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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