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Eye Care - Technical Customer Service

Primary Responsibilities:
Respond to inbound technical questions from internal/external customers
New product technical resource for eye care professionals
Conduct remote technical trainings with eye care professionals
Coordinate technical messaging with Hoya Technical Marketing Team to provide a consistent Hoya product message
Provide an easily accessible troubleshooting support for ECPs
Make outbound phone calls in response to problematic orders in process with the goal of expediting delivery time and improving customer communication
Requirements:
Minimum of 10 years of technical optical experience
Preferred minimum 5 or more years of experience in a customer service or customer communication function
Certified Optician, Master level optician a plus
Excellent written, communication and oral presentation skills
Proven ability to manage multiple projects and exceed customer expectations
Strong PC skills including Excel, Word, PowerPoint and Outlook
Be available to work more that 40 hours a week as needed
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand and walk.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Not Exclusive
The duties outlined in this document are not limited to what is presented and are not exclusive.
You may be asked from time to time to perform additional duties by your manager.
If interested please send resume and salary requirements to:

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